Support
Talk to a person.
Email is the fastest route and is read every working day. The telephone line and the postal address below reach the same team.
Direct contact
- Telephone
- 6901 6848 9
- Post
- ONE WAY — Sizedrift
18 B Rue Tiquetonne
75002 Paris
France - Response time
- One working day, usually the same day.
Written complaints should be sent to the email or postal address above. Referring a dispute to the consumer mediator is possible once you have first tried to resolve it with us in writing.
- Cancelling a subscription
- Open your billing page and use the cancellation link. It sits in the same place, and takes the same number of clicks, as subscribing did. No justification is required and no fee applies. Access continues until the end of the period you have already paid for, and nothing is charged after that.
Billing page - Refunds
- If a charge is wrong — a duplicate, a plan you did not choose, a renewal after a cancellation — write to us and we refund it in full to the original payment method. Refunds are issued within fourteen days of us accepting the request, and typically appear on your statement within five to ten working days after that, depending on your bank.
Refund terms in the CGV - Right of withdrawal
- You hold a fourteen-day right of withdrawal on digital services. It lapses early only where you expressly requested immediate performance and expressly acknowledged losing it — two separate boxes at checkout, neither pre-ticked. Where it has not lapsed, the standard withdrawal form is on the withdrawal page.
Withdrawal and the standard form - Consumer mediation
- If a written complaint to us has not resolved a dispute, you may refer the matter free of charge to the consumer mediator listed on our mediation page, under article L.612-1 of the French Consumer Code.
Mediation - Deleting your account and your data
- Ask us and we delete the account, the benchmark garment figures and every chart image you uploaded. None of it is used to train any model at any point, and none of it survives the deletion.
Privacy policy - A comparison that looks wrong
- Send us the chart you were reading and the benchmark you compared it against. The arithmetic runs in your browser and is exact, so a wrong answer almost always means a figure was read out of the chart incorrectly — which is worth our knowing about.
What the service can and cannot tell you